Whether your ticket was paid in full or split into payments, there is a $249 nonrefundable fee for all cancellations. For cancellations made within 60 days of the conference, 50% of all monies paid will be refunded (less the nonrefundable fee). For cancellations made within 30 days of the conference, all monies paid are nonrefundable. Any eligible refunds will be processed within 10 business days. For our entire cancellation policy & additional terms & conditions, please go to http://round10.creativeatheartconference.com/terms